If you are not redirected, please access the router by using the default IP. If the IP Address is valid, it is connected to the internet. If the Internet IP Address is showing 0. Then, click on Connect to obtain valid IP address and the internet should be working. Advanced remote support tools are used to fix issues on any of your devices. The service includes support for the following:. Thank You Thank you for taking the time to respond.
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Ask the Community. Need to Contact Support? See Support Options. Contact Support. In such cases you need the LLC-Mux normally. This will depend on how you set up your network and your DSL router.
If configuring manually please use these two addresses as our main customer facing DNS resolvers. This is the stable version , checked on 24 April This is of the form of a name followed by , a realm, a dot then a single digit number. The final number is the line number e.
If you change the password on our system your lines will go off line until you change the password on the router as well.
If your router cannot handle the length of password we provide, please contact support who will be happy to set a shorter password.
WAN IP local 0. If you configure this incorrectly you will normally find you cannot log in at all. WAN IP remote 0. This is allocated by PPP automatically. This will change depending on equipment at our end and may even change on every connection in the future.
If you have a block of IPs from us, use the IP and netmask as advised.
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